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City of Novi, Michigan
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Water and Sewer
Can I have a separate meter for my outdoor water use?
Does DPS's Water and Sewer Division have a drop box location?
During what hours am I allowed to water my lawn and landscaping? Why are there outdoor watering restrictions?
High bill call; service order appointment to check read and check for leaks.
How are water and wastewater (sewer) rates set?
How can residents save money on their water/wastewater bill?
I have discolored water. What should I do?
I’m selling my house. How do I request a final water bill and transfer water service?
My house has been empty. Why do I still receive charges on my water bill?
There is damage to my basement from a sewer back up. How do I make a claim?
What happens if a catch basin is deteriorating?
What is Maximum Day Demand and Peak Hour Demand?
What kind of water and wastewater projects are being undertaken by DWSD?
Where do I pay my water bill?
Who do I contact about water supply or sewer issues?
Who fixes my water main when it breaks?
Why can’t rates be better managed to reduce fluctuations?
Why do rates increase?
Why do residents have to pay sewer charges on sprinkler water for their lawns?
Why does my water and sewer bill come from my community but the water comes from DWSD and the sewage treatment plant is from Oakland County Water Resources Commission (OCWRC)?
Why does Novi charge fees on top of what DWSD charges for water and sewer service?
Why don’t communities get the same wholesale water rate from Detroit Water & Sewerage Dept (DWSD)?
High Water/Sewer bill
High bill call; service order appointment to check read and check for leaks.
How are water and wastewater (sewer) rates set?
How can residents save money on their water/wastewater bill?
Why can’t rates be better managed to reduce fluctuations?
Why do rates increase?
Why does Novi charge fees on top of what DWSD charges for water and sewer service?
Hydrant Repair
Who handles the maintenance of water hydrants?
No Water
Who do I contact about water supply or sewer issues?
Sanitary Sewer Overflow
There is damage to my basement from a sewer back up. How do I make a claim?
Water/Sewer Connection Fees
Can I have a separate meter for my outdoor water use?
Why can’t rates be better managed to reduce fluctuations?
Why do rates increase?
Why does Novi charge fees on top of what DWSD charges for water and sewer service?
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