Who fixes my water main when it breaks?
Water mains are owned by different entities. Typically, DWSD owns the larger transmission mains that deliver water to each community. Novi owns the water mains that transport the water from the transmission main to your home. Whoever owns and operates the water main fixes it. If the broken water main is in a local road, Novi will fix it since they own it. If a large transmission main that connects to your community’s system needs work, DWSD will perform the work since DWSD owns it.