Ask Us/General FAQs

Can I have a separate meter for my outdoor water use?
Do I need to register my business or obtain a business license?
Do my taxes pay for the Building Department?
Does DPS's Water and Sewer Division have a drop box location?
During what hours am I allowed to water my lawn and landscaping? Why are there outdoor watering restrictions?
Guide to Ordinance Enforcement Resources (who to contact regarding...)
High bill call; service order appointment to check read and check for leaks.
How are water and wastewater (sewer) rates set?
How can I apply to serve on a City Board or Commission
How can residents save money on their water/wastewater bill?
How do I apply for a road closure permit for an event in my neighborhood?
How do I contact my Homeowners’ Association?
How do I make a complaint about a mobile home park?
How do I obtain a dog license?
How do I qualify for the homestead exemption?
How do I report an inoperable street light?
How do I set up a date and time for the Fire Department to come speak with my Homeowners Association Group?
How have foreclosures affected the Novi real estate market?
I am an older adult and want to make sure that my home is fire and trip hazard free?
I have discolored water. What should I do?
I’m selling my house. How do I request a final water bill and transfer water service?
Is it necessary to meet with the Inspector for an inspection?
Is there any other tax relief for seniors besides deferment or Poverty?
Liquor Licenses
May I request a specific time of day for an inspection?
My house has been empty. Why do I still receive charges on my water bill?
Novi Public Library website.
Passports
Recycling and Hazardous Waste information.
There are tree branches in the lines from the pole to my house or business. Who is responsible for this?
There are tree branches in the pole to pole power lines. Who should I report this to?
There is a hazardous tree in my neighbor's backyard in danger of falling.
There is damage to my basement from a sewer back up. How do I make a claim?
What can I do if my builder does not meet my expectations?
What do the signs mean that say “Zoning Change Proposed”?
What happens if I’m not happy with the decision of the March Board of Review?
What is Maximum Day Demand and Peak Hour Demand?
What is Taxable Value?
What is the formula for Capped Value?
What is the NON-EMERGENCY phone number for the Novi Police Department?
What is the process of having a sidewalk/bikepath/boardwalk repaired?
What is the site plan process?
What is the time period considered in the 2015 Novi sales study?
What kind of water and wastewater projects are being undertaken by DWSD?
What new projects are planned for the City?
When can I appeal my assessment?
When can I apply for a building permit?
When should I call for an inspection?
Where can I get information on potholes and how do I report a pothole that needs to be repaired?
Where can I get information on snow removal on Novi's streets and sidewalks?
Where can I view the Novi City Code?
Where do I pay my water bill?
Where may I find information concerning facility operations and reservations?
Where may I find information on Emergency Preparedness?
Where may I find meeting agendas and minutes for city council, boards, or commissions?
Where may I obtain information concerning recreational programs?
Who can clean the catch basin in the street that is full of debris?
Who do I contact about electric utility services?
Who do I contact about water supply or sewer issues?
Who fixes my water main when it breaks?
Why can’t I protest my taxes when I get my tax bill in July?
Why can’t rates be better managed to reduce fluctuations?
Why do rates increase?
Why do residents have to pay sewer charges on sprinkler water for their lawns?
Why does my water and sewer bill come from my community but the water comes from DWSD and the sewage treatment plant is from Oakland County Water Resources Commission (OCWRC)?
Why does Novi charge fees on top of what DWSD charges for water and sewer service?
Why don’t communities get the same wholesale water rate from Detroit Water & Sewerage Dept (DWSD)?
Why isn’t my new assessment 50% of my purchase price?

Building/Zoning Department

Are inspectors available to help me if I have any questions about building in Novi?
Do my taxes pay for the Building Department?
Guide to Ordinance Enforcement Resources (who to contact regarding...)
How do I make a complaint about a mobile home park?
How long does it take to get a site plan approved?
I moved to the City of Novi and would like to review the set of building plans used for the construction of my house. Does Novi have blueprints on file and available for review?
Is Homeowner Association approval required to get a building permit for additions, decks, fences, garages or exterior alterations?
Is it necessary to meet with the Inspector for an inspection?
May I request a specific time of day for an inspection?
There is a foreclosed home in my area that is not being cared for. Where should I report this?
What are residential setback requirements? (Example: Adding a deck, Garage, etc.)
What are the setbacks on my property?
What building codes does the City of Novi enforce for building compliance?
What can I do if my builder does not meet my expectations?
What do the signs mean that say “Zoning Change Proposed”?
What is the site plan process?
What is the zoning on my property?
What new projects are planned for the City?
What requires a building permit?
What uses are permitted in my Zoning District?
When can I apply for a building permit?
When should I call for an inspection?
Where can I view the Novi City Code?
Where may I find meeting agendas and minutes for city council, boards, or commissions?

City Clerk

Do I need to register my business or obtain a business license?
Election Information
How can I apply to serve on a City Board or Commission
How do I file a Freedom of Information Act (FOIA) Requests?
Liquor Licenses
Notary Services
Passports
There is damage to my basement from a sewer back up. How do I make a claim?
What do the signs mean that say “Zoning Change Proposed”?
Where can I view the Novi City Code?
Where may I find meeting agendas and minutes for city council, boards, or commissions?

City Council

When does the City Council meet?
Where may I find meeting agendas and minutes for city council, boards, or commissions?
Where may I find the current City Council Agenda?

Community Relations

Can I advertise my business on Novi TV?
Guide to Ordinance Enforcement Resources (who to contact regarding...)
How do I apply for a road closure permit for an event in my neighborhood?
How do I contact my Homeowners’ Association?
How do I report an inoperable street light?
How do I reserve a Novi facility for an event?
How do I set up a date and time for the Fire Department to come speak with my Homeowners Association Group?
Recycling and Hazardous Waste information.
What new projects are planned for the City?
Where can I find classes ofered by the Novi Parks and Recreation Department
Where may I find community programs offered through the Novi Police Department?
Where may I find information concerning facility operations and reservations?
Where may I find information on Emergency Preparedness?
Where may I find meeting agendas and minutes for city council, boards, or commissions?
Where may I obtain information concerning recreational programs?

Economic Development

Do you have a local Chamber of Commerce?
How can I find available properties for lease or sale in Novi?
Is it necessary to meet with the Inspector for an inspection?
Liquor Licenses
May I request a specific time of day for an inspection?
What are the setbacks on my property?
What is the site plan process?
What is the zoning on my property?
What new projects are planned for the City?
What uses are permitted in my Zoning District?
When can I apply for a building permit?
When should I call for an inspection?
Where can I view the Novi City Code?
Who do I initiate conversation with in Novi in order to start my business?

Finance Department

Can I have a separate meter for my outdoor water use?
Do my taxes pay for the Building Department?
Does DPS's Water and Sewer Division have a drop box location?
How are water and wastewater (sewer) rates set?
How can residents save money on their water/wastewater bill?
How do I obtain a dog license?
I’m selling my house. How do I request a final water bill and transfer water service?
My house has been empty. Why do I still receive charges on my water bill?
What is Assessed Value?
What is Maximum Day Demand and Peak Hour Demand?
What is State Equalized Value?
What is Taxable Value?
What is the formula for Capped Value?
Where can I see the City Budget and multi-year financial plan?
Where do I pay my water bill?
Why aren't my assessed and taxable values equal to each other?
Why can’t rates be better managed to reduce fluctuations?
Why do rates increase?
Why do residents have to pay sewer charges on sprinkler water for their lawns?
Why does my water and sewer bill come from my community but the water comes from DWSD and the sewage treatment plant is from Oakland County Water Resources Commission (OCWRC)?
Why does Novi charge fees on top of what DWSD charges for water and sewer service?
Why don’t communities get the same wholesale water rate from Detroit Water & Sewerage Dept (DWSD)?

Fire Department

Are Novi fire services free?
How can I get certified in CPR?
How can I schedule a tour of a fire station?
How can I tell if my smoke detector/alarm is working correctly
How do I let the Fire Department and EMS personnel know what medications I take when they arrive to assist me?
How do I schedule to have my infant's car seat checked or installed?
How do I set up a date and time for the Fire Department to come speak with my Homeowners Association Group?
I am an older adult and want to make sure that my home is fire and trip hazard free?
If someone comes into contact with poison, who should I call?
Is my home safe for me and my family?
Where may I find information on Emergency Preparedness?
Who do I contact in regards to a downed power line?

Mayor's Office

Guide to Ordinance Enforcement Resources (who to contact regarding...)
How can I apply to serve on a City Board or Commission
How do I contact my Homeowners’ Association?
How do I go about inviting the Mayor to an event?
How do I qualify for the homestead exemption?
The Mayor's Open Door Policy
What new projects are planned for the City?

Parks & Recreation Department

Can I reserve a park shelter?
How can I get certified in CPR?
How do I apply for a commemorative tree planting?
How do I reserve a Novi facility for an event?
Where can I find classes ofered by the Novi Parks and Recreation Department
Where can I find the locations of all Novi's parks?
Where may I find information concerning facility operations and reservations?
Where may I find meeting agendas and minutes for city council, boards, or commissions?
Where may I obtain information concerning recreational programs?

Police Department

To whom do I report a malfunctioning traffic signal?
What is the NON-EMERGENCY phone number for the Novi Police Department?
Where may I find community programs offered through the Novi Police Department?
Where may I find information on Emergency Preparedness?

Public Library

Do I have to return all materials to the Novi Library?
How do I get a Library card?
How do I renew my library materials online?
Novi Public Library website.
What if I can't find the book I want in the Catalog?
What if the book I want is checked out?
What if the book I want is not owned by the Novi Library, but is owned by another library?
Where can I use my Library card?
Where may I find information concerning library Meeting Room reservation?
Where may I find meeting agendas and minutes for city council, boards, or commissions?
Where may I obtain information concerning recreational programs?

Public Works Department

Can I have a separate meter for my outdoor water use?
Does DPS's Water and Sewer Division have a drop box location?
During what hours am I allowed to water my lawn and landscaping? Why are there outdoor watering restrictions?
High bill call; service order appointment to check read and check for leaks.
How are water and wastewater (sewer) rates set?
How can residents save money on their water/wastewater bill?
How do I apply for a road closure permit for an event in my neighborhood?
How do I report an inoperable street light?
I have discolored water. What should I do?
I’m selling my house. How do I request a final water bill and transfer water service?
My house has been empty. Why do I still receive charges on my water bill?
My neighbor's tree is extending into my yard. What can I do?
Recycling and Hazardous Waste information.
There are tree branches in the lines from the pole to my house or business. Who is responsible for this?
There are tree branches in the pole to pole power lines. Who should I report this to?
There is a hazardous tree in my neighbor's backyard in danger of falling.
There is damage to my basement from a sewer back up. How do I make a claim?
To whom do I report a malfunctioning traffic signal?
What is Maximum Day Demand and Peak Hour Demand?
What is the process of having a sidewalk/bikepath/boardwalk repaired?
What kind of water and wastewater projects are being undertaken by DWSD?
Where can I get information on potholes and how do I report a pothole that needs to be repaired?
Where can I get information on snow removal on Novi's streets and sidewalks?
Where can I report a diseased or overgrown city tree?
Where do I pay my water bill?
Who can clean the catch basin in the street that is full of debris?
Who do I contact about electric utility services?
Who do I contact about gas utility service?
Who do I contact about water quality issues?
Who do I contact about water supply or sewer issues?
Who fixes my water main when it breaks?
Why can’t rates be better managed to reduce fluctuations?
Why do rates increase?
Why do residents have to pay sewer charges on sprinkler water for their lawns?
Why does my water and sewer bill come from my community but the water comes from DWSD and the sewage treatment plant is from Oakland County Water Resources Commission (OCWRC)?
Why does Novi charge fees on top of what DWSD charges for water and sewer service?
Why don’t communities get the same wholesale water rate from Detroit Water & Sewerage Dept (DWSD)?

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